ISTC 1100 - Business Communication
3 Credits
Prerequisites ISTC 1015
This course focuses on the foundations of business communication in the Information Systems Industry. The topics will include developing your business writing skills, correspondence, written and oral business reports, employment communication, as well as topics on the social and ethical implications of Information Systems.
Learning Outcomes
Create a resume and cover letter. Explain how communication skills fuel career success. Explain the importance of effective media choice. Describe effect techniques for delivering bad news. Create a concise set of instructions for completing a task. Describe the AIDA Strategy for composing persuasive messages. Demonstrate best practices for writing workplace e-mails. Describe effective practices for planning and running meetings. Explore different job-search strategies. Demonstrate STAR technique for answering interview questions. Demonstrate the 3x3 writing process. Prepare short informational and analytical reports. Describe positive team-performance behaviors. Prepare and give an informative presentation. Give a 1-2 minute “elevator pitch” speech.
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