MCOD 1380 - Quality and Performance Improvement in Healthcare
3 Credits
Prerequisites MCOD 1361
This course provides a comprehensive introduction to the theory, practice and management of quality improvement processes which focuses on quality of patient care in healthcare organizations. Using real life examples and case studies students learn the components of quality improvement for problem-solving, decision-making, time management, and applying quality tools. This course also covers collecting, analyzing, interpreting, and presenting numerical data relating to healthcare services. Students will apply analytical and graphic tools used in performance and quality improvement.
Major Content Areas
Measuring customer satisfaction Communicating performance improvement activities and recommendations Continuous monitoring and improvement functions Performance improvement model Aggregating and analyzing data Organizing and evaluating performance improvement Identifying performance improvement opportunities Management of performance improvement programs
Learning Outcomes
Assess the significance of outcomes and proactive risk reduction in PI methodology and identify how brainstorming and the nominal group technique are important PI activities. Compare the differences between internal and external benchmarks, use common healthcare data collection tools, and analyze data displayed in graphic form. Explain the importance of measuring and improving customer satisfaction in healthcare. Identify the cyclical nature of PI activities be able to distinguish between organization wide PI and team-based PI activities. Analyze methods for PI in controlling infection disease, decreasing risk exposure, reducing waste, reducing abuse and fraud, and building safe medication management. Explain the usefulness and importance of teamwork, team charters, team roles, ground rules, listening and questioning to improve the effectiveness of PI activities. Describe the reasons why contemporary information technologies are important management tools used to track employee performance improvement.
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