MCAP 1506 - Dealer Work Experience
5 Credits
This is on-the-job training at a MOPAR dealership. The dealer provides coordinated work experience in accordance with the program schedule. Work experience is supervised by the college’s MCAP staff and MCAP coordinator at the dealership. Prerequisites: Enrollment in MCAP and successful completion of the previous semester.
Major Content Areas
Customer service Production system Industry experience Reinforced learning Professionalism
Learning Outcomes
Explain the flat-rate system Practice proper shop safety in a production repair facility. Demonstrate industry expectations regarding professionalism and customer service. Work with other professionals in a collaborative manner to repair customer vehicles. Apply concepts and procedures learned in class to real-world applications
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