ABCT 2103 - Damage Analysis, Estimating, and Customer Service
2 Credits
Prerequisites ABCT 1111 , ABCT 1120 , ABCT 1130 , ABCT 1142 , ABCT 1150 , ABCT 1212 , ABCT 1214 , ABCT 1216 , ABCT 1230
This course will contain and require handwritten and computer driven estimation procedures and understanding of estimating terminology with a strong emphasis on customer service. Prerequisites: ABCT 1111 , ABCT 1120 , ABCT 1130 , ABCT 1142 , ABCT 1150 , ABCT 1212 , ABCT 1214 , ABCT 1216 , ABCT 1230
Learning Outcomes
Identify the differences between recycled, after market, OEM and reconditioned vehicle parts.
Undertanding customer consultation to identify vehicle needs while maintaining customer service.
Learn vehicle estimating and understand insurance procedures for an automotive insurance claim.
Provide a positive attitude and professional appearance while negotiating vehicle repairs.
Identify and record pre-existing damage and prior repairs.
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