BUSN 1200 - Quality Management
3 Credits
Learn how to integrate TQM into planning and project management, strategic management, process improvement and how to modify an organizations behavior. Assess supervisors roles and responsibilities related to quality including identifying and meetingcustomer needs, applying problem solving tools and techniques for improving systems and processes and making quality decisions. Enhance work group commitment to continuous quality improvement.
Learning Outcomes
Assess quality from the perspective of the customer Theorize on the future of quality Explain the role of quality in all levels of the organization Use problem solving tools Describe the human side of quality Link quality to common management tasks such as planning & project management and strategic planning,
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