BUSN 1265 - Leading Quality Customer Service
2 Credits
Extraordinary customer service will set your organization apart from your competition. Develop a service culture that is reliable, responsive and focused on building long term relationships and loyalty. Use tools and techniques to measure internal and external customer satisfaction, gathering feedback and handling difficult customers.
Major Content Areas
Measurement tools Quality in service Service culture Response to difficult situations
Learning Outcomes
Define leadership?s role Assess internal and external customer satisfaction. Identify aspects of a quality service organization Create the vision, mission and values for a service culture
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