BUSN 1350 - Multicultural Conflict Resolution
2 Credits
This course focuses on building multicultural conflict resolution skills needed to improve the workplace relationships by understanding the concept of cultural clashes, practicing conflict management prevention, mastering negotiating skills across cultures, building multicultural communication skills, developing mediation techniques, understanding the conflict management continuum resolving multicultural conflict, and comprehending the Alternative Dispute Resolution progression.
Learning Outcomes
Practice distributive and integrative negotiation approaches. Define multicultural conflict an identify the dimensions of a cultural clash by studying key principles from diverse conflict theories. Understand the dynamic of power, know when to walk away and when to call for a third-neutral-party help. Acknowledge cultural and contextual expectations. Practice problem solving and transformative mediation styles Learn major negotiation styles and temperaments and how to interact cross-culturally while Identifying different interests and goals. Communicate effectively by considering different perceptions, biases, and prejudices. Know yourself and understand conflict dynamics.
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